InvestiClear™ Step 3: Clear-Call Triage
Step 1 of 3: What kind of report is this?
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Think: "What kind of problem is this?" Select the category that best describes the situation.
Someone was seriously hurt, in danger, or a big rule was broken that needs immediate action and reporting.
Examples: Fall with injury, suspected abuse, major medication error
Something went wrong with safety, but no one was seriously hurt, or it was a 'near miss.'
Examples: Almost fell, minor med error with no harm, equipment issue
Someone is very unhappy, and the problem couldn't be fixed right away, or it's a serious complaint that needs formal review.
Examples: Ongoing dissatisfaction, serious staff behavior concern
Someone is unhappy, but the problem is small and can be fixed quickly and easily.
Examples: Late caregiver, cold food, minor communication issue